Q. How long does it take to process my order?
A. Since all orders are made by hand, it can take up to 7 days to process your order. However, most orders will process sooner.
Q. How long does it take to receive my order?
A. Most orders are received within 10-14 days from the order date. Your shipping time and cost is determined by the speed you select at checkout.
Q. What if I need my order before two weeks from now?
A. If you need your order sooner, please contact us at firstname.lastname@example.org prior to placing your order and we will work with you to get your items to you by the time you need them.
Q. Where do you ship to?
A. We currently ship to all 50 states and Canada. We will be adding more countries in the near future!
Q. What shipping provider do you use and where do you ship from?
A. We ship via United States Postal Service (USPS) from Cleveland, Ohio. Upon purchase, you will receive emails updating you on your order status and tracking information once your item ships.
Q. Do you offer expedited delivery?
A. Yes we do! Please select that option at checkout. However, the shipping days listed do not include the processing time. Please account for the processing time before selecting that option.
Q. How will my order ship?
A. We are committed to the environment and will ship your order using recyclable material. Please see Our Commitment page for additional details. We will include a postcard in your shipment with the name of the featured shelter your purchase has supported, along with ways to join our Common Interest Clothing community!